Frequently Asked Questions

Everything you need to know about securing your digital assets with ELLIPAL.

How long does shipping take for my ELLIPAL hardware wallet?

Standard international shipping typically takes 7-15 business days, while express shipping options are available for delivery within 3-7 business days depending on your location.

What is the return policy for ELLIPAL products?

We offer a 15-day return policy for unused and unopened products in their original packaging. Due to the security nature of hardware wallets, we cannot accept returns on devices where the security seal has been broken.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various cryptocurrencies through our secure payment gateway.

Is the ELLIPAL Titan truly air-gapped?

Yes, the ELLIPAL Titan is a fully air-gapped cold wallet. it relies solely on QR codes for data transmission and has no physical connection ports, Bluetooth, or WiFi capabilities.

Do I have to pay customs duties or taxes?

Customers are responsible for any local customs duties, VAT, or import taxes that may apply upon arrival in your country. These fees are not included in our shipping costs.

How do I verify the authenticity of my device?

Every ELLIPAL device comes with a tamper-evident security seal. Upon first startup, the device will guide you through an authenticity check to ensure the hardware and firmware are genuine.