Returns & Exchanges

ELLIPAL offers a 30-day money-back guarantee for all hardware wallets and accessories, provided the security seals remain intact and the products are in their original condition. We are committed to ensuring your digital assets are protected and that you are completely satisfied with your security solutions.

Return Process

• 1.
  Initiate Return Request

  Contact our support team within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number and provide your proof of purchase.

• 2.
  Prepare Your Package

  Securely pack the device in its original packaging including all cables, mnemonic cards, and documentation to ensure the item is not damaged during transit.

• 3.
  Ship to ELLIPAL

  Affix the provided shipping label or send the package to our designated return center using a trackable shipping service to confirm safe delivery.

• 4.
  Inspection and Refund

  Once our technicians verify the device's integrity and confirm the security seals were not tampered with, your refund will be processed to your original payment method within 7-10 business days.